Thanks to globalization, businesses have created models where disparate entities, both geographically and functionally, cooperate to deliver singular goals. Vendors, channel partners, customers, and subsidiaries come together to work as a single team.
This then creates what can become a training nightmare for corporate HR professionals.
How do you train employees belonging to different organizations, working in different departments, subsidiaries, and separated by time and space, to similar standards?
The answer: by using a centralized Learning Management System (LMS) with advanced hierarchy functionality.
The essence of advanced hierarchy in an LMS
The idea of advanced hierarchy functionality in an LMS can be looked at like a funnel where a larger organization can be broken narrowed down into multiple units, departments, groups, individuals, and more based on certain criteria. While front-line trainers focus only on delivering the training that each segment of learners needs, this advanced hierarchy ensures training is targeted and delivered to only the learners it’s relevant to.
Getting a bit more technical in terms of an LMS, advanced hierarchy features provide administrators and managers with the means to segment user groups in a number of ways. The most common are geographical hierarchies (think location-specific), organization hierarchies (such as different channel partners, vendors, departments, etc.), and attribute-specific hierarchies (such as job titles, language, degree type, even eye color- if that’s an attribute you track). These can all be managed within a single LMS no matter how many different organizations, locations, or attributes a company may have.
Helping to define user groups is only one benefit of the advanced hierarchy functionality; it also offers many additional benefits for training managers.
Making life easy for corporate trainers
So, how can advanced hierarchy functionality specifically help trainers and training managers make a meaningful difference? Let’s take a look:
Individual and Consolidated Reporting
Hierarchies enable managers and trainers to produce customized reports from an organization-wide level all the way down to the individual level based on report permissions.
For example, a VP of Sales could run a report to see how only his sales team is faring with the latest round of training. Alternatively, the CFO or CMO may want to know what percent of the entire organizations’ employees have been trained on the new budgeting process or the functionality for the new product being launched next month.
Multi-theme functionality allows businesses to create unique branding for each user group across the organization.
They may use a corporate branded identity for all internal user groups, or create a separate and unique theme for each department or team within the organization. State governments are a perfect example of how the multi-theme functionality can be used to brand the LMS to each specific department (Child Services, Parks and Rec, etc.) within the larger state organization.
Those with external user groups such as channel partners and vendors may produce a distinct co-branded branded theme for each.
Depending upon the LMS, hierarchies provide a number of security access features.
Administrators can enable “flow down security features” which allow managers at higher levels of the hierarchy have access to organizations or geographies below.
Courses, Tests and Certifications
Through advanced hierarchy functionality, trainers and learning managers can personalize courses, tests and certification requirements for specific user groups across the organization.
However, these courses, tests and certifications are all managed within the centralized LMS which improves training efficiency for not only the end user but the training managers and administrators as well.
When organizations collaborate, partner and cooperate with a host of external entities, ensuring compliance (government-mandated or parent company enforced) is always a challenge.
The use of advanced hierarchy functionality can help organizations ensure compliance training is mandated to the relevant user group(s).
The use of advanced hierarchy functionality within learning management systems is a great way to implement learning strategies across organizations, while also providing distinct user groups with the specific training suited to their individual needs.