With any LMS program, one of the biggest draws for business owners is the ability to effectively track and generate reports on the effectiveness of the training. With high-tech, built-in tracking and reporting methods, these LMS metrics will be able to give you a clearer picture on whether your employee training is successful.
Key LMS Metrics to Determine the Success of your Training
With the popularity of LMS programs on the rise for employee training and onboarding, it is easy to see why this tool is making a big impact on the business world. There are several different types of LMS programs available today. Some of the more comprehensive options, such as eLogic Learning’s eSSential LMS, can be tailored to fit your training program and your company’s unique needs and brand messaging.
Utilizing an LMS program within your company has several benefits, and it can open the door to increasing revenue and decreasing employee turnover in the long run. There are many reasons why a company may choose to implement a LMS program for onboarding and continual training of employees, including:
- Meeting compliance standards
- Increasing sales
- Improving customer service
- Reducing training costs for new hires
- Tracking and reporting features
- Providing consistency in training
Let’s take a closer look at some of the essential LMS metrics you should be keeping an eye on when incorporating an LMS program into your business:
1. Consistency of Use
Employees generally appreciate the option to complete their training through an e-learning platform, as it provides them with greater flexibility and the option to review problem areas. However, it is important to keep a close watch on the tracking of the employee’s progress, time logged on to the system, and consistency of use. While an inconsistent track record on behalf of the employee could be a red flag for their work ethic, it may also give you valuable information on how to better improve your LMS courses to increase engagement and commitment.
2. Increase of Competency
The main goal with any employee training program is to increase the level of competency for essential job related tasks. Programs such as eSSential LMS make it easier than ever to see the real results that your e-learning program is having. With the capability to construct built-in assessment tools and quizzes throughout your LMS modules, you will be able to track the progress of your employees and identify areas in which more improvement is needed.
3. Satisfaction Ratings
No matter how much effort your company has taken to successfully integrate an LMS into your training protocol, the real determination of its success is found in user acceptance. Training satisfaction is an essential metric to measure when determining if your investment is meeting your expectations. By incorporating a survey at the end of your training program, you can track employee satisfaction with the LMS program and determine which areas can be revamped to create a higher degree of interactive learning opportunities.
4. Customer Service Results
Having a strong customer service team is essential to the overall success and longevity of any business. The tracking and reporting functions of high-quality LMS programs give you access to reports that you can use to see how your business is improving the customer experience through ongoing employee training. By comparing the competency of specific customer-oriented training modules with your business’s reports on the efficiency of your customer service department, you will have a clear picture of any upward trends that are a direct result of your LMS implementation.
5. Return on Investment
Determining your company’s return on investment in regards to an LMS program can be tricky, but there are several metrics that you can measure through the LMS to give you an idea of where your business stands. Take a look at metrics such as training cost savings, increased sales and revenue due to more highly trained employees, and the lower financial risk of meeting compliance regulation requirements to see the bigger picture on your ROI.
A well-developed LMS program can be a game changer for your company’s training program, and ultimately your bottom line! While there are always challenges to overcome, successfully utilizing the tracking and reporting features of an LMS will give you the powerful tools you need in order to analyze the overall health of your business and its training program.
Do you have any tips on ways to maximize the LMS reporting features? Comment below to share the benefits you have found by measuring your company’s various LMS metrics!