We're Here to Help

Technology is technology.  Great customer support is what turns technology into a mission-critical part of your business. Quick and effective response and resolution is imperative for all application, content and technical questions regarding your learning management system.  The eLogic Support Team stands ready to answer all questions.

eLogic promises:

  • You will be greeted in a timely fashion
  • The team member who responds will know your application specifications and be capable of providing answers
  • Your content and other proprietary information is kept secure
  • Maintenance, backups and upgrades will be done in off hours
  • Systems and content redundancy to ensure against permanent loss

Technical Support

Learn about our technical support options, including our convenient Help Desk.

Tier II Administrator Support - All the Help You Need to Manage Your LMS

Comprehensive Training
eLogic Tier II support begins with two days of comprehensive training for your designated LMS administrator. Our goal is to give him or her the knowledge and hands-on experience to manage your LMS with confidence.

Interactive & Responsive Help Desk
Support continues with personalized email and telephone response managed through IssueTrak, our interactive contact system. When your administrator has a question, he or she submits it via IssueTrak and can expect a timely answer from the eLogic team member most qualified to answer it and provide resolution.

Network Engineers, Internet Experts, Database Specialists, System Administrators and other technology experts are all available. Help with authoring tools, SCORM standards and third party content are equally accessible.

IssueTrak also tracks all past and pending inquiries.

Tier I End User Help Desk Keeps Learners on Track

Optional End-User Help Desk (Tier I) support is available if you choose both administrator and end-user support continuity. It offers users their own online portal for assistance using your LMS or to clarify content.

Our Support Team lives the eLogic Philosophy: Everything matters. Everyone matters. Every time

Helpful Resources

eSSential Training Webinars

Dive into the specific LMS features and functions you want to learn about in these helpful training webinars.

Webinars

System Test

Test your system requirements to ensure the eSSential LMS can run properly.

System Test

Ready for a Live LMS Demo? You'll Love Our Approach.

We'll personalize a walk-through of how our LMS & learning solutions can help you exceed your goals. Request a demo today.